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FAQ

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Software Overview

ServDay is a cloud based solution in a web-browser application designed for pest control inventory and data management that replaces traditional GPS-based inventory software programs. ServDay allows users to add and edit attributes, querying/filtering , drawing graphics, summarizing/exporting data with charts, printing reports, exporting data.
Yes, send us a Access database, SQL file or an Excel Workbook and we will prepare it for you.
ServDay is browser-based, which requires no installation, and can be accessed on any internet capable device (PC, Tablet, Smartphone) on Google Chrome, Internet Explorer, Firefox, etc.
People from many different professions use our app - entomologist, health departments, pest control compnies and more. All users can login to the application by clicking the “Login” button on the Login screen.
ServDay is a pest data management software, It can be paired with other add-on modules. Available additional softwares include: Marketing, Sale, HR, Accounting, Warehouse as a seprate modules.

Technology Overview

Yes, ServDay is currently designed for desktop browsers, tablet devices, and larger cell phones. Android & iOS applications also available for service technician for field works.
Yes. This can be done in a few different ways depending on how your website handles embedded links (iFrame, HTML embed).
No, there is no data limit, a level of data use is included in our subscription level pricing. Additional pest data can be purchased.
The recommended method for mapping features in ServDay does not use the GPS of your mobile device. Locations are placed (drawn) directly onto the map; they are as accurate as the underlying streets or imagery base map. Not using location services means that ServDay won’t drain your battery either! Adding a point to the map auto-populates an x/y coordinate to each Account based on the imagery, not the location of your device (map based).
Users have the ability to specify what fields can be viewed or edited on a per-user level basis. You may also select the fields that public users/guests (users that are not logged in) can view in the popup. This is especially useful in cases where cities or businesses might not want to display certain sensitive information to the public (condition, risk, maintenance needs, etc.).
ServDay will function on any major tablet or browser with an internet connection. The most stable and thoroughly tested platform (used daily by our staff) is Google Chrome and either an iPad or Samsung Galaxy tablet.

Data Management

Yes. Excel file import is required for a viable upload.
Field changes can be made to ServDay software, but are at the discretion of our software development team and additional fees may apply. We recommend that you choose from our large list of default fields when starting a new inventory. We are able to keep all or most of your existing data types. Certain customized fields will cost an additional one-time fee (see pricing page).
Several imagery providers are present within ServDay such as: Google and Open Street Map. These sources can be changed from satellite imagery to roads or elevational maps if needed. If you have your own imagery, we can host it on our server and display it in your ServDay app. ServDay can also display imagery and other layers stored as REST endpoints or other web services. (See pricing or call for a quote).
Yes, at any time you can use the button export to bring a copy of your data in Excel format. When a subscription ends, we will send your data to you and deactivate your ServDay application.
You can upload existing data as Excel file, KML & GEOJSON (for map related data). If you have SQL file for your data, our team can help you to upload SQL file to your ServDay instance. Additional options can be explored.

Functionality

You can edit any map point at any time by clicking on it (while logged in), clicking Details, and changing the site (account) properties. You can also use the Move tool to move any points that may have been placed on the wrong location. A tool called Mass Update is also available to admin level users. This tool can change the features of multiple points at once.
Yes, you can view more than one account details in tabular form. We recommend using the Data Table as a more effective way to view multiple accounts' data.
After clicking the “Reports” button in the upper-left, you will find the By The Numbers section as well as many different reports, charts and graphs broken up into sections. These charts can be viewed as pie charts, bar charts, or tabular data and can be exported as a PDF file by clicking the wrench button in the bottom corner of the chart. You can also export a formatted report with your choice of charts/graphs in the "Print Report" tab.
Yes, new functionality is being developed on a daily basis. Each new application will be posted with the newest code base at the time.
Yes, please contact us to discuss your needs for a custom quote. We provide statewide applications down to HOA’s and neighborhoods with custom calculations and layers.

Pricing

We cover the cost and time required for hosting, security, architecture, software, and data management, along with customer service and app maintenance.
We offer 3 cusomizable ServDay subscription levels: Structural, weed, vector control. Besides Base, each can be purchased as a 1-YR or 3-YR subscription. Visit our pricing page to learn more about ServDay's subscription levels and their features.
We offer a variety of add-on modules to help costomize each application to the client's individual needs. All add-on modules and pricing can be found on the pricing page, along with the ServDay subscription costs and features.
Checks can be sent to 6SenseAI software Systems Inc. , and is the preferred method. We also have a PayPal account, but an additional processing fee is added to payments of this type. Send checks to: 1315 Hearst Dr. Pleasanton Ca 94565 USA

Platform, Security, Privacy

The software platform in hosted on our own network servers on the Amazon cloud (AWS) and Microsoft Azure.
Our software products and our other APIs and service run over HTTPS (SSL/TLS).
Data is stored in our cloud servers. Our developers and other technical employees have direct access to your data - otherwise access is restricted in the app through user group levels.
Your website data is backed up daily, and our app is encrypted with HTTPS.
We monitor our systems, log activity, and regularly update our system with security patches.
Our site uses cookies as park of our login system, primarily to allow you to remain logged in between sessions.
We track when users log-in and their IP address, for purposes of troubleshooting.
We presently take the system offline every day for about 10 mintues for maintenance, at 4am PST.
Support requests are entered in a tracking system and handled as soon as possible based on priority. Many issues and bugs are addresses immediately, on other we respond with an estimated timeline to address.
Support by email and phone is available 24/7.
Different login levels can be created to allow access to different data and functionality in the app, and are managed by users that are setup as administrators.

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